Missed NHS Appointments

More than 15 million general practice appointments are being wasted each year because patients do not turn up and fail to warn surgeries that they will not be attending.

There are around 307 million sessions scheduled with GPs, nurses, therapists and other practice staff every year and 5% – one in twenty – are missed without enough notice to invite other patients. That works out as around 15.4 million missed slots.

Of these, around 7.2 million are with busy family doctors, which adds up to more than 1.2 million GP hours wasted each year – the equivalent of over 600 GPs working full time for a year.

Each appointment costs an average of £30, putting the total cost to the NHS at more than £216 million pounds on top of the disruption for staff and fellow patients that would pay for:

• The annual salary of 2,325 full time GPs
• 224, 640 cataract operations
• 58,320 hip replacement operations
• 216,000 drug treatment courses for Alzheimer’s
• The annual salary of 8,424 full time community nurses

*The above data provided by NHS England*

If you’re unable to attend your appointment or no longer require it, please let the practice know as soon as possible so it can be offered to another patient.